GENERAL INTEREST

Download the cultural issues programme here

Developing your practice

Pippa Blakemore BSc PGCE of the PEP Partnership LLP, will be leading three fully participative and interactive sessions on ways in which you can develop your practice

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Turn contacts into clients and referrers: five steps for successful rainmaking

This session will give you practical tips on how to:

1. network effectively;
2. introduce yourself to other people and remember their names;
3. extract yourself from boring people;
4. follow-up contacts in a personal and effective way;
5. develop and strengthen relationships with referrers and intermediateries;
6. expand your practice;
7. read other people's body language and control your own;
8. find reasons to keep in touch in different ways;
9. talk about fees without embarrassment;
10. conduct sales meetings with confidence; and
11. win new work. 

MONDAY 1500 - 1800

Increase your value to current and future clients: the RAINBOW strategy

Your clients can be your greatest ambassadors and sources of new work. We will develop strategies to:

1. increase the quality and quantity of work from your clients;
2. meet client expectations;
3. provide 'added value';
4. obtain feedback on your clients' perceptions of you;
5. anticipate and prevent problems;
6. deal with difficult clients and complaints;
7. handle challenging fee discussions;
8. cross-sell between your firm and the client;
9. prepare a client relationship management strategy and plan; and
10. implement your client relationship strategy.

TUESDAY 1000 - 1300

Give a winning presentation

 By the end of this session, you will have given a presentation, in which you know how to:

1. win and keep the audience's attention for a wide range of audiences;
2. make a complex legal lecture interesting to all;
3. deliver a winning pitch presentation;
4. keep to time;
5. project your voice effectively;
6. use your body language powerfully;
7. be impressive in your personal appearance;
8. handle awkward people and answer difficult questions;
9. increase your confidence and overcome your nerves; and
10. use your notes and visual aids effectively.

THURSDAY 1500 - 1800