Tips for Effective Client Engagement


Tips for Effective Client Engagement

Webinar, 20 November 2018 1300 GMT

Client engagement is in the core of a profitable business and it is also important competition factor. By engaging your clients, you draw them closer to your brand, your business and your organisation. The ability to engage clients effectively is key to closing a sale and building customer loyalty.

In this client-oriented webinar, we will discuss experiences and hear from the experts how to develop and improve relationships with clients. To unfold the client point of view we have invited client representatives to share their experiences and to tell how to stand out from the crowd.


Samuli Koskela, CEO, Partner, Head of Practice, Lexia Attorneys, Helsinki

Paul Marmor

Samuli Koskela is the CEO of Lexia Attorneys, the fastest growing legal firm in Finland. Samuli believes client orientation is at the core of good cooperation, and he wants to combine solid legal expertise with an understanding of the client’s business. Samuli believes that a good lawyer has the courage to take a stand and to seek innovative solutions that generate measurable commercial advantage and added value for the client.


Itzik Amiel, Attorney-at-Law, Bestselling author, Founder & CEO THE SWITCH®, The Netherlands

Paul Marmor

Itzik is considered the global leading authority on business development, networking, personal branding and client engagement strategies. He is a sought-after speaker, trainer, business mentor, Attorney-at-law and accountant. Itzik is the bestselling author of ‘The Attention Switch’ and Founder & CEO of THE SWITCH®, which helps professionals switch relationships to referral and results, engage with their clients and grow their practice. Itzik’s keynote presentations, training and workshops combine in an interactive way knowledge with unique how-to's. They are truly a memorable experience. Itzik is a regular keynote speaker at business events and conferences globally and he has delivered over a few hundred keynote presentations and executive briefings in more than 68 countries worldwide. Itzik has shared the stage with world’s premier thought-leaders including the Dalai Lama, Richard Branson, Bob Geldof, Les Brown, Nick Vuijicic, Robert Kiyosaki, Mark V Hansen etc.

Stefan Gerlach, Of Counsel, SGP Schneider Geiwitz Rechtsanwaltsgesellschaft, Munich

Stefan Gerlach

Stefan has gained his experience in construction and real estate for the last 15 years, primarily as an In-house Counsel within major construction groups, such as STRABAG (Austria/Germany) and FCC (Spain/Germany) and its affiliate companies in Germany and abroad. Stefan is currently working as Head of Legal & Compliance at PORR Group (Austria/Germany) as to its business in and from Germany. In addition to that, and in parallel to his In-house commitment he is working as an attorney-at-law (Of-Counsel) and as a mediator for SchneiderGeiwitz&Partner and is attached to their Munich office.

Claudia S Mathiasen, Partner, Winsløw Law Firm, Copenhagen

Claudia S Mathiasen

Claudia S Mathiasen is partner in Winsløw Law Firm, a boutique real estate law firm based in Copenhagen. She holds a law degree from the University of Copenhagen (1997), and has also studied law at University of Cologne and University of Cambridge. Furthermore she holds an Executive MBA from Copenhagen Business School. Her practice is focused on international relations and commercial contracts including commercial lease contracts, in particular related to retail, real estate transactions and court- and arbitration cases. She is entitled to appear before the Danish High Court (2001) and before the Danish Supreme Court (2006).

Dr Peter Vocke, Partner, Heuking Kühn Lüer Wojtek, Düsseldorf

Dr Peter Vocke

Dr Peter Vocke is Lawyer (Partner) at the Dusseldorf office of HEUKING KUEH LUER WOJTEK. He works on international as well as domestic real estate transactions, in particular portfolio transactions as well as for developers and operators of shopping centres.

Dr Vocke works for international institutional clients and numerous family offices, who are invested in real estates around the globe. He is regularly named as one of the leading individuals in the German real estate market and received numerous awards and distinctions. He is lecturer at the German Academy for the real estate industry and member of various committees for the promotion of junior players of the real estate market.