BEGIN:VCALENDAR
PRODID:-//Session events Calendar//IBA//EN
CALSCALE:GREGORIAN
VERSION:2.0
BEGIN:VEVENT
DTSTAMP:20260419T033249Z
DTSTART:20171011T143000Z
DTEND:20171011T173000Z
SUMMARY:Grow and keep your clients cost effectively: Pippa’s RAINBOW stra
 tegy
DESCRIPTION:Trouble starts when your clients feel that they are being tak
 en for granted. It costs much more to win new clients than to win more w
 ork from current clients. In addition\, your clients can be your greates
 t referrers and ambassadors. We will work together on how to:\n\n• meet 
 client expectations\;\n• understand what clients mean by wanting ‘added 
 value’\;\n• anticipate and prevent problems\;\n• deal with difficult cli
 ents\;\n• turn complaints into opportunities\;\n• increase the quality a
 nd quantity of work from your clients\;\n• strengthen and deepen your re
 lationships with your clients\;\n• use client feedback to enhance servic
 e delivery\;\n• handle challenging fee discussions\;\n• cross-sell betwe
 en your firm and the client\;\n• prepare a client relationship managemen
 t strategy\; and\n• implement your client relationship plans.
LOCATION:Parkside Ballroom 2\, Convention Centre\, Level 2
UID:0d46066c-385a-4fb5-9bb3-14eb965f1857
END:VEVENT
END:VCALENDAR