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DTSTAMP:20260413T000405Z
DTSTART:20231102T151500Z
DTEND:20231102T163000Z
SUMMARY:Winning client experience: five building blocks to creating an ex
 ceptional client experience so you retain and keep your clients for a li
 fetime
DESCRIPTION:The recent shifts in client behaviour and expectations are fo
 rcing law firms to change how they connect with and serve clients. Those
  that do not adjust to the “new normal” will quickly be left behind. His
 tory clearly shows that firms and organisations that prioritise client e
 xperience realised three times more returns compared to those that did n
 ot. There is no time to wait. The good news is that there is now a prove
 n formula for executing client experience transformations. This session 
 is dedicated to sharing this winning formula with you so that you can im
 plement it in your practice immediately. It comprises specific steps acr
 oss three core building blocks. By combining all three building blocks\,
  lawyers and firms can create a competitive advantage in their industry.
  A great client experience will also positively influence your referrals
 \, retention rate\, and reputation. Best-selling author and global autho
 rity client relationship advocate\, Itzik Amiel\, has seen this approach
  deliver powerful. Make sure you join this top session to learn what wor
 ks and how to develop your winning client experience in order to keep yo
 ur clients for lifetime.This session will cover three main points:\n\n\n
 	the three building blocks of good client experience to consider for you
 r law firm\;\n	learn how a great client experience can result in spreadi
 ng a good word-of-mouth which can facilitate the firm’s growth\; and\n	h
 ow to get started in developing a good client experience process – learn
  step-by-step how to develop a winning client experience process\, speci
 fically tailored to your firm\, which will get you results faster.\n\n
LOCATION:AMPHITHEATRE BORDEAUX\, Level 3
UID:d5312953-27e1-43bf-b765-5d7b6baf9085
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