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DTSTAMP:20260426T122302Z
DTSTART:20261006T091500Z
DTEND:20261006T103000Z
SUMMARY:From runway to hashtag: managing legal risk and public perception
  across the aviation chain
DESCRIPTION:In today’s social media-driven world\, passenger incidents ca
 n quickly escalate into global crises\, where legal decisions directly i
 mpact public perception and customer trust. This panel explores how airl
 ines balance legal risk\, transparency\, and crisis communication\, whil
 e highlighting the role of lawyers in managing real-time\, high-pressure
  situations alongside PR and operations teams.\n\nThis session will disc
 uss:\n\n• liability and duty of care in passenger incidents - legal obli
 gations of airlines/airports towards passenger safety and potential liab
 ility for physical harm and/or emotional distress\;\n• real time legal r
 isk management and decision making - lawyers play a critical role during
  unfolding incidents by advising operations and PR teams on immediate ac
 tions that minimize legal exposure while ensuring compliance with regula
 tory frameworks\;\n• defamation and privacy risks - how are these risks 
 handled by airports and airlines when videos or personal information go 
 viral\; and\n• regulatory compliance and government scrutiny - incidents
  often trigger investigations by aviation authorities. At such time\, ho
 w do airlines/airports coordinate legal responses\, preserve evidence an
 d ensure adherence to national and international aviation regulations?\n
 
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