Connecting with clients: client acquisition and retention

Modupeola Olusoga is a highly experienced professional in Operations and Human Resources. Her career spans over 15 years in various sectors, including finance, advisory, consulting and legal. Throughout her career, she has consistently demonstrated her ability to drive productivity, improve operations, manage people effectively, optimise costs and deliver efficient services in organisations and non-governmental organisations (NGOs). Modupeola's expertise lies in providing exceptional leadership, achieving corporate goals, driving profitability and growth, managing stakeholders and ensuring operational excellence. Modupeola is currently the Chief Operating Officer at a prestigious commercial law firm. She implements and continuously reviews the firm's business operations strategies in this role. She also provides insightful reports on business performance to the partners and other stakeholders, assisting in making informed business decisions. Additionally, Modupeola has successfully executed crucial people-oriented initiatives, such as training programmes, career planning and succession planning, resulting in a remarkable increase in employee productivity and business development. Modupeola's leadership extends beyond her current role. She also serves as a key member of the Executive Committee of the Association of Law Firm Administrators, Nigeria, where she chairs the Learning and Development Committee. In this capacity, she is responsible for executing the Talent Management Strategy for the association's members, who are business support professionals within the legal industry. Modupeola holds a BSc in Economics and an MSc in Industrial and Labor Relations. She has further enhanced her expertise through certifications from renowned institutions such as Harvard Business School (HBS) and George Washington University. Her Senior Professional in Human Resources International (SPHRi) certification from the Human Resource Institute in the USA further underscores her exceptional ability to handle the complexities of her role.

Feizin is a seasoned rainmaker with over 10 years of experience in building relationships in the legal industry. She has particular expertise in developing and maintaining partner relationships with magic circle firms and global corporate clients. She was instrumental in taking her prior firm from tier 4 to band/ tier 1 in Chambers and IFLR and strategically developing the brand and status of the firm as 'counsel of choice' in Tanzania. Feizin is the co founder and CEO of Excellent Consulting. The firm specializes in coaching, consulting and leadership development. Their clients include Magic Circle law firms, investment banks, Diplomatic offices, global FMCG firms, global logistics leaders and QSF brands. She is an ACC Accredited Member of the International Coaching Federation (ICF) and coaches at the highest levels of leadership across the globe using her own unique methodology of Excellence Coaching. Within the legal industry, Feizin consults with law firms on client acquisition, development and retention, branding, rankings, magic circle relationships, leadership, corporate governance and high level networking. Previously, she was a Director with FB Attorneys in Tanzania, Program Director with McKinsey & Co’s Touch Foundation and Country Director for Children in Crisis in Afghanistan. Feizin has lived in Africa, across the Middle East and Central and Southern Asia and worked with a vastly diverse spectrum of cultures, ethnicities, societies and networks often in uniquely challenging situations. Feizin was born and educated in the UK. She holds a degree in Economics and a Masters in Education & International Development