Nothing damages the legal profession more than when lawyers wash their dirty linen in public or, worse still, cause their clients unnecessary anxiety, expense and delay solely as a result of personal issues arising with the opposing counsel. Sometimes disputes even lead to the eruption of altercations and physical confrontations between lawyers. Be it conflicts arising as a result of transfers between law firms, feesharing disputes between partners, interpersonal conflicts between lawyers, conflicts between attorneys and secretaries or among staff members, how to cope with high-conflict office colleagues or just handling difficult conversations, this session explores best practice conflict resolution techniques in the legal arena. Leading mediators, negotiators and professional executive coaches specialising in dispute resolution will offer tips and tricks of the trade to help professionals break deadlock, facilitate understanding and help lawyers and law firms resolve disputes effectively and efficiently in and out of court, using arbitration, mediation or best, within the firm. This is your time to hone your skills to get yourself out of the mess before it gets too hot to handle.