Consumer disputes have certain unique elements that differ from other practice areas. At the same time, these peculiar requirements allow substantial flexibility to adopt technology. Rapid progress in cognitive computing gives us an opportunity to imagine the potential that adaptive, interactive and contextual tools may have in addressing the typical problems faced while adapting mediation to consumer disputes. This session will discuss technology-driven tools that can be used for evaluative mediation and improve the chances of success in consumer disputes. Adapting these tools would substantially strengthen the ability of mediators in consumer mediations in dispute initiation, resolution suggestions or end-to-end processing of simple disputes. For instance, a simple, but far-reaching step, such as the deployment of automated peer-to-peer systems for resolution of disputes with customers, could have the potential to reduce (or maybe do away with) a human interface. We will also hear the views of stakeholders and practitioners for the steps and investments required to create a well-designed and user-focused tool for consumer mediation. Technology-based tools in consumer dispute mediation have their own specific set of concerns. There are assumed security and confidentiality risks that come with using third-party software and applications. While data extracted from the nature and volume of disputes would allow continual improvements, it is often open to misuse. Participants may not be comfortable with the prospect of their data being stored and available for the processing needs of a complete stranger. It may be difficult to account for the bugs, misunderstandings and changed circumstances in smart contracts, creating doubts at their suitability. In assessing these limitations, we hope to address the current developments, including an assessment of technologies to meet the needs of dispute resolution processes that involve large-scale and multiple users.