Twentieth-century lawyers were ‘L-shaped’ – they had deep legal knowledge and skills – but 21st-century lawyers must be ‘T-shaped’. A T-shaped lawyer still has deep legal expertise but also has the ability to collaborate across many disciplines, such as technology, business, analytics and data security and to embrace artificial intelligence (AI). But what about emotional intelligence (EI)? We know that EI has a huge role to play in being a successful lawyer and leader. It is certainly important to millennials and Gen Z. But do law firms support and encourage the development of an EI culture? And are they too quick to embrace and be seduced by AI without realising its consequences to the practice of law? Without EI we risk becoming process-driven, formulaic and robotic and, as one commentator put it, ‘If lawyers act like robots, they can be easily replaced by robots’. Machines can be lawyers but never trusted advisors, and this discussion will look at the balance to be struck when building, running and managing the law firm of the future. This session will be highly interactive and run in small groups to encourage as many connections as possible.