Major construction and infrastructure projects are ultimately about balancing quality, cost and timely delivery. This session will explore the benefits of construction management as a contracting technique, its pitfalls and how to properly secure successful project outcomes through proactive project management, the use of risk registers, early warning mechanisms, claims management and dispute avoidance. The underlying issue will be balancing apparent contract certainty of the traditional model against active construction management to deal with the uncertainty inherent in major construction projects. The session will also explore why, on occasion, this model has failed so badly.