IBA Annual Conference Paris 2023
29 Oct - 3 Nov 2023
Room 342 B, Level 3
Session information
Beyond the hotline: best practices to manage ESG complaints from workers, communities, business partners, and other stakeholders
Tuesday 31 October (1115 - 1230)
Room 342 B, Level 3
Committee(s)
Business Human Rights Committee
(Lead)
Anti-Corruption Committee
Description
This session will explore how companies are leveraging existing complaint mechanisms such as hotlines, investigation procedures, dispute resolution, and principles of access to remedy to address ESG-related grievances by key stakeholders. The panel will discuss case studies involving complaints in traditional compliance areas such as anti-corruption and emerging ESG priorities such as human rights, to provide strategic and practical guidance for lawyers and the companies they advise.
Session / Workshop Chair(s)
| Clara Serva | TozziniFreire Advogados, São Paulo, Brazil; Membership Officer, Business Human Rights Committee |
Speakers
| Carine Coudeville | Total Energies, Paris, France |
| Elise Groulx Diggs | 9 Bedford Row Chambers, Washington, District of Columbia, USA; Member, Business Human Rights Committee Advisory Board |
| Abhijit Mukhopadhyay | Hinduja Group, London, England; Website Officer, Corporate Counsel Forum |
| Daisuke Takahashi | Shinwa Law, Tokyo, Japan; Co-Chair, Business Human Rights Committee |