IBA Annual Conference Paris 2023

29 Oct - 3 Nov 2023

Room 342 B, Level 3

Session information

Beyond the hotline: best practices to manage ESG complaints from workers, communities, business partners, and other stakeholders

Tuesday 31 October (1115 - 1230)

Room 342 B, Level 3


Business Human Rights Committee (Lead)
Anti-Corruption Committee


This session will explore how companies are leveraging existing complaint mechanisms such as hotlines, investigation procedures, dispute resolution, and principles of access to remedy to address ESG-related grievances by key stakeholders. The panel will discuss case studies involving complaints in traditional compliance areas such as anti-corruption and emerging ESG priorities such as human rights, to provide strategic and practical guidance for lawyers and the companies they advise.

Session / Workshop Chair(s)

Clara Pacce Pinto Serva TozziniFreire Advogados, São Paulo, Brazil; Membership Officer, Business Human Rights Committee


Carine Coudeville Total Energies, Paris, France
Elise Groulx Diggs 9 Bedford Row Chambers, Washington, District of Columbia, USA; Member, Business Human Rights Committee Advisory Board
Abhijit Mukhopadhyay Hinduja Group, London, England; Website Officer, Corporate Counsel Forum
Daisuke Takahashi Shinwa Sohgoh Law Offices, Tokyo, Japan; Co-Chair, Business Human Rights Committee